The Central Public Works Department, as an attached office of the Ministry of Urban
Development has been entrusted with the execution of Public Works of all Central
Government Organizations (except Defence and Railways). It is also charged with
the responsibility of maintaining the building assets of the Central Government.
The CPWD has traditionally taken a lead role in establishing standards and benchmarks
for the building construction industry in India. The Director General of CPWD is
the principal advisor to the President of India for all matters related to the construction
To create and maintain a sustainable and inclusive built environment within the
available resources while ensuring world class quality.
CPWD envisages a lead role for itself in the execution, maintenance and standardization
of the built environment in India, while continuing to play the role of a government
department in facilitating the implementation of policies for sustainable development
and transparency in governance alongwith assimilation of kNowledge and experience.
CPWD will strive to educate its clients to aspire for green buildings and develop
Norms for the same.
* To construct atleast
3 STAR rated Green & Barrier free buildings for all General Pool Office Accommodation
and General Pool Residential Accommodation projects at various locations.
*To attain a 10% annual
growth in construction workload.
*To achieve timely attendance
of complaints in at least 90% of the residential maintenance complaints.
*To achieve client satisfaction
in at least 80% of residential maintenance complaints.
*To achieve complete
project completion within the time stipulated in the sanction/ preliminary estimates
as counted from the date of sanction or date of fund transfer, whichever is later.
*Periodic updation of
CPWD Works Manual and General Conditions of Contract, Delhi Schedule of Rates and
Analysis of Rates.
*To introduce and attain
at least 90% compliance over the next two years in the e-Governance initiatives
in Web Based Project Management System, Personnel Information Management System,
e-Tendering (Earnest Money through Payment Portal), e-lekha (Centralized Accounting)
and e-Samarth (Centralized General Provident Fund Management)
DETAILS OF SERVICES RENDERED BY CPWD :
CPWD primarily provides construction and maintenance services to central government
ministries and departments, and to other Public Sector Undertakings and autoNomous
organizations. CPWD, being an attached office of the Ministry of Urban Development,
also provides technical inputs to matters relating to construction and infrastructure
sectors to the Government of India. We provide benchmarking of construction activities
in the country through our manuals, specifications, and schedules of rates.
CPWD’S CLIENTS AND ITS RELATIONSHIP WITH THEM :
Some of our major clients and the service provided by CPWD to them are tabulated
DELIVERY STANDARDS :
To complete projects within timeas stipulated in sanctioned PE counting accord of sanction or allotment of budget
Large No. of variables outside the control of CPWD
To attend 90% of complaints of various categorieswithin time stipulated for that category
On account of unforeseen delays
AVAILABILITY OF INFORMATION:
Information can be obtained from our officers listed below during office hours :
Information about the structure and functions of CPWD is also available on its website
WE SEEK YOUR COOPERATION ON THE FOLLOWING :
Citizen’s Charter is a joint effort between CPWD and its Clients to improve the
quality of service provided by CPWD and we request the Client to help us in the
following way :
From Construction Clients :
a) Clients are requested to interact with the Nodal officers and give them the requested
b) Matters be escalated to the next higher level only if it is Not sorted out by
the Nodal officer.
c) Clients are requested to take up matters related to issue of funds with the competent
authority in their organization for timely and adequate fund flows.
d) Construction clients are requested to avoid scope change in sanctioned Preliminary
e) The clients’ assistance and cooperation is necessary for providing ownership
documents, etc. for land and buildings, so as to obtain approval of building plans
and clearances for service connections on their behalf from local bodies.
f) Clients are also requested to take over the completed work expeditiously through
joint inspections. The miNor defects may be pointed out and conveyed to CPWD for
speedy redressal during the defect liability period of the various contracts.
g) Client may give requisition / requirement approved by competent authority, only
after a decision of such authority to entrust the work to CPWD.
From Maintenance Clients :
a) Maintenance clients are requested to maintain the accommodation and its surroundings
in a hygienic manner and Not make any unauthorized additions / alterations in the
government buildings / property.
b) They are requested to proactively suggest improvements during meetings / through
GUIDE BOOKS / HAND BOOKS / CONSUMER HELPLINE :
We have published our Specifications for original works and Maintenance Manual for
maintenance works which are available on our website www.cpwd.gov.in
Our helpline numbers for maintenance clients (under the aegis of e-Sewa) are: 1800-2664499
We are committed to constantly revise and improve the services being offered under
This charter shall come into force with effect from April 1st, 2014 and will be
revised after ONE year.
LET US JOIN HANDS AND COME FORWARD TO MAKE THIS CHARTER A SUCCESS!