Citizen Charter
Preamble
1.0 Central
Public Works Department (CPWD) under Ministry of Urban Development is entrusted
with construction and maintenance of buildings for most of the Central
Government Departments, Public undertakings and Autonomous bodies.
2.0 Vision
Statement – Excellence
in Public Works.
3.0
Mission
Statement
3.1
Sound Planning and Design
3.1.1
All
buildings norms and specification to be standardized.
3.1.2
Architectural
and structural design to be undertaken and coordinated to evolve
an
efficient building system compliant with latest Indian Standard.
3.2
Engineered Construction
3.2.1
Mechanization
in construction including use of innovative materials and
techniques.
3.2.2
Conservation
of energy and natural resources and clean environment in
construction
stage.
3.3 Effective
Maintenance
3.3.1
To
preserve and maintain buildings and services in good operating condition and to
adopt latest state of development taking place in built environment .
3.4
Benchmarking
3.4.1
Updation
of Standards and Specifications for public works and their publication at
regular interval.
3.4.2
Updation
of Delhi Schedule of Rates and Analysis of Rates Updation of works and
Maintenance Manual on regular basis & their publication.
3.5
Capacity
Building
3.5.1
Updation
of technical knowledge of engineers, architects through training and high level
refresher courses and participation in seminars, workshops etc.
3.5.2
Target
oriented training to maintenance workers on contemporary skills and behavioral
science to improve service delivery mechanism.
3.6
Manpower planning
3.6.1
To
achieve excellent working opportunities and professional environment.
3.6.2
To
provide performance and ability based approach to career development as per
policy of the Government.
3.7
Transparency in work management
3.7.1
e-tendering
being introduced.
3.7.2
Effective
use of websites in discharge of regulatory, enforcement and other functions
being introduced through integrated computerization.
3.7.3
Web
based work progress monitoring system is being introduced.
4.0
Mandate for CPWD
4.1
Construction works:
4.1.1
Provide
Turnkey Project Management services from concept to completion of buildings
with inbuilt quality assurance, financial and technical accountability.
4.2
Maintenance Services
4.2.1
Provide
a comprehensive network of service Centres
for recording, redressel and monitoring of complaint through single window
system.
4.3
Grievance Redressal Mechanism
4.3.1
Designated
Grievance Officer shall ensure effective redressel of Public Grievances.
4.3.2
Designated Nodal Officer at Directorate shall:
Ensure
that processes needed for rendering effective services to users are
established, implemented and maintained including getting feedback on user
satisfaction.
5.0
Solicits from Users
5.1
Construction works:
5.1.1
Assistance
and cooperation by providing ownership documents etc. for land and building to
obtain approval of building plans and clearances for service connections of
their behalf from local bodies and to take over the completed work
expeditiously.
5.2
Maintenance services:
5.2.1
Not
to make any unauthorized construction of any additions / alteration, tempering
of installations of the premises allotted to them.
5.2.2
Maintain
the accommodation allotted and the surroundings in a hygienic manner and
conform to the rules and regulations of the local bodies in this regard.
5.2.3
To
produce “No Dues Certificate” from service provider at the time of vacation.